spa Policy

la joya resort Group

Spa Etiquette

Please arrive 10 minutes before your scheduled appointment time. If you are late, we may need to cut your treatment time accordingly to ensure the next customer can start their treatment punctually. 

Late Arrival

We understand that it can be difficult at times to arrive on time for appointments. Please call and let us know if you will be late. We will try our best to accommodate you; however, out of respect for other clients’ time, we cannot guarantee the full service time if you are late. We will do what we can in the time allowed.

Please leave cell phones on silent or vibrate as to not to disturb your service or others.

Payment & Cancellation Terms

Visitors Booking Policy
  1. If you book online through our website, or WhatsApp, we will contact you for your credit card authorisation.

  2. To confirm your appointment time, La Joya – Senses Spa will charge 100% of the anticipated amount of your spa treatment/package 72 hours before the date of the booked spa treatment.

  3. Alternatively, you can choose to place the full payment in another method prior to the time of your booked appointment.

In-house Guests Booking Policy

  1. In-house guests are welcome to place reservation for spa treatment and have the option of placing full charges place to your room.

Payment Terms

  1. 100% of total value of spa booking  has to be paid 72 hours (3 days) prior to the date of the booked treatment.
  2. Any outstanding payment will be due at the end of your treatment or resort check-out date (this is applicable to in-house guests only).
  3. If the above payment terms are not met, The Resort & The Spa reserves the right to cancel The Reservation and re-let the booking to another contender.

Bill settlement After Spa Treatment

In-house guests

Where applicable, you may charge the purchase of goods and services including spa services or products to your room during your stay. You are personally liable for the full payment of all such charges which may include any applicable service charges, duties, taxes, or tariffs. You are required to pay and settle all such charges fully upon receipt of the resort bill or during check-out.

If you choose to check out of the resort without settling your bill in full, you expressly and irrevocably authorise us to charge to your credit card, which was used at the time of check-in, provided to secure your reservation, or saved in your account (whichever is available), all charges you and your guests may have incurred including any damage or loss caused by you or your guests to the Hotel during your stay.


All visitors of La Joya Senses Spa are expected to settle all remaining charges after the booked treatment.

Most of our services require preparation time to properly prepare the room for your treatment. Preparations may include the use of products. Due to the timing, cost of preparations, and to hold the room in anticipation of your visit, we kindly ask for the following considerations when cancelling or changing an appointment.

We kindly ask you to provide us with at least a 48-hour (2 days ) notice for all appointment cancellations.

In the event of cancellation more than 3 times or within the stipulated cancellation time frames outlined below, 100% of the full package booked will be forfeited. 

Cancellations of and Amendments to Spa Booking

  1. All cancellation and amendments of your spa booking should be advised to La Joya Senses Spa via WhatsApp text +62 812-3973-2090, indicating your Booking Name & Treatment Name.
  2. The cancellation shall be deemed to be effective from the date of receipt of written notification.
  3. Any cancellations received after 19.00hrs (Bali Time) shall be deemed effective the following day.
  4. Any postponement of the bookings will be considered as cancellation.

Cancellation Charge Time Frame (relevant to date of reservation)

  1. Cancellation more than 24 hours from the appointment time, guests will be given the grace to change their appointment time.
  2. Cancellation less than 24 hours from the appointment or No Show, 100% of total value will be forfeited.

14.7km from Bali Ngurah Rai International Airport

14.5km from Uluwatu Temple

1.3km from Nirmala Balangan Supermarket

0.45km from Balangan Beach

9.4km from Jimbaran Beach

14.5km from Bali Ngurah Rai International Airport

14.4km from Uluwatu Temple

1.0km from Nirmala Balangan Supermarket

1.2km from Balangan Beach

9.2km from Jimbaran Beach

We are reachable.

Can’t find what you are looking for? Contact us via whatsapp or email.

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